Returns & Exchanges Policy for Markhor Jackets

At Markhor Jackets, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your purchase, we’re here to help with our Returns & Exchanges Policy.

Returns:

1. Eligibility:
   • You may return unworn, unwashed, and unused items within 14 days of the purchase date.
   • Items must be in their original condition with all tags attached.
2. Refunds:
   • Upon receipt of the returned item, we will inspect it and notify you that we have received your returned item.
   • We will immediately notify you of the status of your refund after inspecting the item.
   • If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
3. Return Shipping:
   • Customers are responsible for return shipping costs unless the item received was damaged, defective, or the wrong item was shipped.

Exchanges:

1. Eligibility:
   • You may exchange an item for a different size or color if available within 14 days of the purchase date.
   • Items must be in their original condition with all tags attached.
2. Exchange Process:
   • To initiate an exchange, please contact our customer service team to ensure the desired size or color is available.
   • Once confirmed, return the original item following the return shipping instructions provided by our customer service team.
   • Upon receipt of the returned item, we will process the exchange and ship out the new item.

Note:

• We reserve the right to refuse returns or exchanges if the item does not meet the eligibility criteria stated above.
• Items purchased during promotional sales or clearance events may be subject to different return or exchange policies. Please refer to the specific terms and conditions of the promotion or event.