Thank you for shopping at Markhor Jackets. We appreciate the trust you have placed in us and want to ensure that you have a satisfying experience with our products. Please read the following refund policy carefully to understand your rights and obligations regarding refunds.

1. Eligibility for Refund:

  • We offer refunds on products purchased directly from our website, www.markhorjackets.com.

  • To be eligible for a refund, the item must be in its original condition, unused, and with all tags attached.

2. Timeframe for Refunds:

  • You may request a refund within 7 days from the date of purchase.

  • Refunds requested after 7 days will not be processed.

3. Non-Refundable Items:

  • Customized or personalized items are non-refundable.

  • Gift cards are non-refundable.

4. Refund Process:

  • To initiate a refund, please contact our customer support at [markhorjackets@gamil.com] within the specified timeframe.

  • Provide your order number, the item(s) you wish to return, and the reason for the return.

  • Once your request is approved, you will receive instructions on how to return the item(s).

5. Return Shipping:

  • Customers are responsible for the return shipping costs unless the return is due to a defect or an error on our part.

  • We recommend using a trackable shipping service to ensure that we receive your returned item.

6. Inspection and Approval:

  • Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria.

  • Once approved, the refund will be processed to the original payment method within 14 business days.

7. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately with clear photos of the item and its packaging.

  • We will provide instructions for returning the item, and a replacement or refund will be processed upon receiving the damaged or defective product.

8. Changes to This Policy:

  • Markhor Jackets reserves the right to update or modify this refund policy at any time.

  • Any changes will be effective immediately upon posting the revised policy on our website.

Contact Information:

  • For any questions or concerns regarding our refund policy, please contact our customer support at [markhorjackets@gamil.com].

Thank you for choosing Markhor Jackets!