Thank you for shopping at Markhor Jackets. We appreciate the trust you have placed in us and want to ensure that you have a satisfying experience with our products. Please read the following refund policy carefully to understand your rights and obligations regarding refunds.

1. Eligibility for Refund:

     

      • To be eligible for a refund, the item must be in its original condition, unused, and with all tags attached.

    2. Timeframe for Refunds:

       

        • You may request a refund within 7 days from the date of purchase.

        • Refunds requested after 7 days will not be processed.

      3. Non-Refundable Items:

         

          • Customized or personalized items are non-refundable.

          • Gift cards are non-refundable.

        4. Refund Process:

           

            • Provide your order number, the item(s) you wish to return, and the reason for the return.

            • Once your request is approved, you will receive instructions on how to return the item(s).

          5. Return Shipping:

             

              • Customers are responsible for the return shipping costs unless the return is due to a defect or an error on our part.

              • We recommend using a trackable shipping service to ensure that we receive your returned item.

            6. Inspection and Approval:

               

                • Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria.

                • Once approved, the refund will be processed to the original payment method within 14 business days.

              7. Damaged or Defective Items:

                 

                  • If you receive a damaged or defective item, please contact us immediately with clear photos of the item and its packaging.

                  • We will provide instructions for returning the item, and a replacement or refund will be processed upon receiving the damaged or defective product.

                8. Changes to This Policy:

                   

                    • Markhor Jackets reserves the right to update or modify this refund policy at any time.

                    • Any changes will be effective immediately upon posting the revised policy on our website.

                  Contact Information:

                     

                      • For any questions or concerns regarding our refund policy, please contact our customer support at [markhorjackets@gamil.com].

                    Thank you for choosing Markhor Jackets!